1 reviews | Active since Jun 2017
VODACOM *******
VODACOM...HOW MUCH MORE DO THEY INTEND TO ***** FROM ME AND OTHER POWERLESS CLIENTS. I DON'T KNOW WHEN LAST I HAD MY DATA FROM THESE *******. IN MARCH OF 2018 THEY DOUBLE BILLED ME. UPON ENQUIRY, I WAS TOLD IT WAS BECAUSE I REQUESTED AN EXTRA 10 GIG OF DATA IN THE MONTH. IMAGINE MY SUPRISE... WHEN I ASKED FOR THEM TO RECALL THAT REQUEST ON THEIR SYSTEM, THEY COULDNT PRODUCE THE SO CALLED "RECORDED" PHONE CALL. I EVENTUALLY WENT IN TO THE BRANCH IN MIMOSA MALL. THE SAND MAN THERE, TOLD ME THAT HE CANNOT SEE A CALL I MADE BUT THEY DID RE-IMBURSE ME ON MY VODACOM ACCOUNT WITH CREDITS. ... THEY STOLE A DOUBLE DEBIT ORDER, BUT FIND IT GOOD TO GIVE ME CHEAP CREDITS IN RETURN. BUT... NO DATA... SO I CALLED AND CALLED AGAIN.... NO DATA, NO RESPONSE. I ALSO SUPP**** MY CELL NUMBER...WHICH SHOULD ME ON MY PROFILE BECAUSE I DO NOT USE THE MODEM AS A PHONE... I MEAN... WHO CAN???? SO MY CONTACT NUMBER IS MY CELL C NUMBER...LIKE I SAID... NO CONTACT MADE AT ALL... THEN I WENT TO SEE THEM AGAIN AT MIMOSA BRANCH, AND WAS AGAIN TOLD THAT THEY CANT TO MUCH BECAUSE THEY SPEAK TO THE SAME PEOPLE I DO AND CAN ONLY LOG A COMPLAINT... AGAIN!!!!!!!! THEN THE PERSON WHO WAS HELPING ME, TO ME THAT THE REASON FOR THE DOUBLE DT ORDER WAS BECAUSE JANUARY'S DEBIT ORDER DID NOT GO THROUGH... HUH???? I DID NOT HAVE MY BANK STATEMENTS WITH ME AND EVENTUALLY GAVE UP AND LEFT. I HAVE TO ADD.... THE STATEMENT THEY PRINTED FOR ME IN MAY, WAS COMPLETELY DIFFERENT TO THE ONE THEY PRINTED IN JULY. THEY ALSO DECIDED THAT SINCE THE MAY DEBIT ORDER WAS RETURNED, I AM RESPONSIBLE FOR THEIR BANKING CHARGES DISREGARDING THE FACT THAT WHEN THEY TOOK A DOUBLE PAYMENT FROM MY ACCOUNT, I WAS LEFT WITH TOO LITTLE MONEY FOR MY OTHER DEBIT ORDERS AND I WAS CHARGED BY MY BANK FOR THOSE RETURNERD DT ORDERS. I WILL PROBABLY BE PAYING MY DATA ACCOUNT UNTIL SEPTEMBER 2018 WHEN MY CONTRACT FINALLY EXPIRES, BUT NOT RECEIVE ANY DATA. VODACOM IS RUN BY A BUNCH OF ******* WHO DO NOT HAVE ANY REGARD FOR THEIR CLIENTS. THEY PROBABLY DON'T EVEN GO INTO THE OFFICE BECAUSE I BELIEVE THEY ARE A BUNCH OF SELFISH PEOPLE WHO SIT BACK AND WATCH THEIR BANK ACCOUNTS GROW WHILE THEIR CLIENTS SUFFER TO JUST KEEP HEAD ABOVE WATER. CELL C HAVE BEEN GIVING ME GREAT SERVICE AND ACCEPT FOR A DISPUTE OR TWO OVER THE MORE THEN 10 YEARS, I HAVE NEVER BEEN ****** BY THEM. VODACOM'S OWNERS ARE HEARLESS AND SHOULD BE REMOVED FROM THEIR POSITIONS. I PRAY THAT THEY WILL GO UNDER...COMPLETELY TO THAT THEY TOO CAN EXPERIENCE THE HARDSHIP OF MOST OF THEIR CLIENTS. THEY ARE A BUNCH OF GREEDY DON'T CARE VULTURES!!!!!
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Vodacom Consumer Website Team
Best regards,
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
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Vodacom will not contact you via Whatsapp to request your personal details
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Vodacom Consumer Website Team
Best regards,
Dear Ola
Kindly be advised we have responded to you with feedback via email at ***
Have a pleasant day further!
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Ola
Kindly be advised we have responded to you with feedback via email at ***
Have a pleasant day further!
Regards,
Vodacom Consumer Website Team
Best regards,
