BG
B G

1 reviews | Active since May 2013

09 May 2018, 14:12

VODACOM!

<p>My fibre line does not run at the speed that I am being charged for and Vodacom is unable to resolve the problem, and also ignoring my request to allow me to move my line despite me not having any contract. (on month to month) I have been asking for my Vodacom fibre line to be released to the holding pool for over a month now so that I can move the line to another service provider. When requesting Vodacom to release my line so that I can move over to another provider, I get told to send an email in order to get the ball rolling. Nobody ever replies to this, and Vodacom keep billing me for a 100meg line that only runs at 10megs. I am being held hostage, as I cant move to another provider, Vodacom cant provide the proper line speed, and the money keeps being ****** from me as I have requested them to allow me to move on. VODACOM = *******!</p>

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Replies (6)
Vodacom
Vodacom's reply09 May 2018, 14:16
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

BG
B G's update09 May 2018, 16:52
Reviewer Update
I requested my line to be released to the holding pool on the 12th of April. (SR180 ********** 00) I was charged for the 100 meg service for May now, and would like a refund a swell as my line to be immediately released into the holding pool.
BG
B G's update10 May 2018, 09:05
Reviewer Update
Can someone please get back to me?
BG
B G's update15 May 2018, 16:46
Reviewer Update
Another week goes by? And vodacom keep holding me hostage.
BG
B G's update17 May 2018, 11:31
Reviewer Update
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BG
B G's update17 May 2018, 11:31
Reviewer Update
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