Vodacom *******!!!

I was charged R200 more than my contract cost although I had not even used up my allocated minutes and sms's, When I try to query this, I'm told that the consultants can't view my bill and that I would have to email them to ask for my itemised bill(which I have to pay for), before being able to ask for a refund. It's been more than 10 days having requested this and still no headwind.

Whenever I call, I'm told that I'm supposed to request for the itemised bill via email again, what's the point of a call in help centre then? This is totally unacceptable from the company and simple *****.