FL
Francois L
1 reviews | Active since Jul 2012
02 Nov 2022, 07:10
Vodacom *******
My wife is R52 800-00 plus in credit at Vodacom through Vodaworld if that makes any difference. She put in a claim for a refund agter suggested so by a sales representative when she upgraded her phone and existing contract. Now they need proof of the payments and does not trust there own system. Totally unacceptable. Will have to get attorneys involved.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Nov 2022, 07:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Nov 2022, 07:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
FL
Francois L's updateReviewer Update
02 Nov 2022, 09:45Thank you for the reply. I will escalate the refund of the credit and the fact that you need proof of payment over a period of the last four years. The payments reflect on your system. You did not seem to have any concerns when the payments were made and did not make the effort to inform us of any overpayment. This is unacceptable and it seems as if you are delaying because of the interest you earn on all credit due to your customers. I trust we will have this resolved by the end of business today. We are not sending you proof of payments. Please get your system up to date.
FL
Francois L's update02 Nov 2022, 09:45
Reviewer Update
Thank you for the reply. I will escalate the refund of the credit and the fact that you need proof of payment over a period of the last four years. The payments reflect on your system. You did not seem to have any concerns when the payments were made and did not make the effort to inform us of any overpayment. This is unacceptable and it seems as if you are delaying because of the interest you earn on all credit due to your customers. I trust we will have this resolved by the end of business today. We are not sending you proof of payments. Please get your system up to date.
FL
Francois L's updateReviewer Update
15 Nov 2022, 08:52Still no joy and no refund although interest for Vodacom is piling up. Poor communication if any at all. Only received a SMS stating that the case is closed without any reason or feedback. No managers available at call center to give proper feedback. No call backs after promises were made. I am now forced to get legal assistance.
FL
Francois L's update15 Nov 2022, 08:52
Reviewer Update
Still no joy and no refund although interest for Vodacom is piling up. Poor communication if any at all. Only received a SMS stating that the case is closed without any reason or feedback. No managers available at call center to give proper feedback. No call backs after promises were made. I am now forced to get legal assistance.