SO
Sharon O

1 reviews | Active since Dec 2018

11 Dec 2018, 10:06

Vodacom thievery!!

Peeps, be very careful not to be conned like I was by Vodacom! Extremely good ****** sales rep called to say that Vodacom would like to reward me for over 20 years of loyalty by "Gifting" me with 2 devices, a phone & tablet. I was sceptical as my gut kept telling me that there is nothing for free in life but after asking the ****** about 10 times if he was sure that they were gifts, he convincingly told me they were & that I would see once I had them! Well surprise surprise I have been locked into a 2 year contract which even after speaking to the CEO's office, they refuse to listen to my complaint. I had requested that they pull the tapes to prove my point but guess what....they can't trace the recordings???? soooo it's now to the consumer council & hopefully through this post will also warn people against these thieving practices by Vodacom & hopefully stop anyone interested in switching to them, not to!! Can't wait to cancel my current 4 contracts once they come to an end! Advice from everyone on the best network to look at when I get to that point please!!!

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Replies (1)
Vodacom
Vodacom's reply11 Dec 2018, 11:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team