Vodacom *****s

My account used to be debited on the last day of every month. On 19 January I changed my bank details and the consultant said that they only have 3 debit dates, the 1st, the 5th and the 7th. The person now paying my account only gets paid on the 4th of the month and therefore I changed it to the 7th. I confirmed by asking how much will be debited and was assured only my monthly debit amount. Today is the 9th and they debited more than double this morning saying that my account is in arrears. The consultant said that invoices are generated on the 1st and if it's not paid on the 1st your account goes in to arrears. I then asked her if I'm paying for January and February and she said yes but when I asked her if that then means nothing will be deducted for February she said on the 7th march, February will be deducted.

So first she said that on the 7th my account will be in arrears because invoices are generated at the end of the month in the same breath she says that 7 march only 1 payment will go off so then why did 2 go off now? Also note that on the 13th January I went into Vodacom Cape Gate to change my bank details and I was never informed that if I change my debit order date my account will be in arrears. They debited R5498 without any warning. The invoice states R2600. On the 19th I called and changed my bank details telephonically with one if their service consultants who again confirmed that my normal debit amount will go off the 7th.. if I was informed that my account would go into arrears then I wouldn't have changed the date. They are refusing to pay back my money because my account was in "arrears" and I owe them the money.

This is pathetic service and I have numerous problems with Vodacom every month. Clearly the in store staff were wrong and advising me incorrectly and now took all my money. I want my money refunded immediately or I will be reporting Vodacom to the communications ombudsman and the newspapers.