1 reviews | Active since Jan 2010
vodacom *****s
<p>My last day for my Wi Fi Contract was 31 July 2017 which means that as off 00:00am the contract would have reached its end, terminating the Data that remained, But this is not how Vodacom operates, they operate like *****'s and ********** who take what I paid for Monthly. I checked my balace at 7am on the 31st and had 553.72mb and at 10am the same day the balance was Zero. When I called the So Called Customer Service Number they stated they cancelled the contract and my Data was cancelled with this Process. This is not a surprise due to the number of problems I have experienced with Vodacom but will not get ****** by Vodacom again due to there *********** staff and company. I am not paying Vodacom to get ******, I am paying for a Service and require the service to be rendered. I also contact the manager for the all centre and they advised thay after 2 hours this issue would be resolved and that they would also call me back to ensure that this was resolved accordingly, but due to their unprofessionalism I am still waiting for that call. This is Vodacom and the treatment to customer. Regret ever being and taking 2 x contracts with them. Worst network and People to deal with. No wonder why they slogan is red, it's a warning to people, be ware of Vodacom. We want your money for no Service. 7:11am got a sms saying run out of data. Call centre manager name is keketso mabibi ref number ********** 40. She is in dbn and advised me that jhb call centre has to credit me becoz dey work on different system.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
