1 reviews | Active since Oct 2016

03 Jul 2017, 02:45

Vodacom ....... *****s

<p>Recently I found out that I will be billed R1700+ for my phone bill. Apparently this is from services I have subscribed to via VLife or whatever **** story they gave. For the record I have never done anything like this neither will I purchase anything through shady messages or VLife. Why does vodacom allow this. The consultant and her manager at Canal walk store were so rude and made as if I am lying. Extremely arrogant in their approach. </p> <p> </p> <p><br />I would like a call from senior manager of vodacom confirming that my money will not be paid to any third parties. My contract is with vodacom alone. All monies must be refunded to me including interest lost. This is totally unacceptable that my hard earned money just gets deducted. In future no subscriptions must be allowed on my number. Neither do I want Vlive services. I can assure you that if I don't receive a call confirming that things will be corrected by vodacom I will continue to take this public.</p> <p> </p> <p><br />I have been a loyal client for over 15years but over the last 2 years I starting to hate my experiences. More and more I will not recommend vodacom.</p> <p> </p> <p><br />It's *******... You take my money to pay other people who I have no dealings with. In my eyes you are now a *****. This must stop immediately</p> <p> </p> <p><br />Now the wait begins. I bet vodacom doesn't even care and as per my previous complaints will not even receive a call.</p> <p> </p> <p><br />You will be losing a loyal client soon</p>

0
Replies (1)
Vodacom
Vodacom's reply03 Jul 2017, 07:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team