JM
James M

1 reviews | Active since Apr 2014

04 Apr 2019, 11:22

Vodacom *****s...

Vodacom keep on charging for a handset that I got on a 24 month contract In January 2017, they are still charging me for that handset...in March/April 2019, more than 24 months later. How long are you planning on charging for something that I should not be paying for? When I contacted Vodacom "customer care" I was told that they cannot see the invoices prior to July 2017??? Ref no: 1- ********** **********

I've been trying to cancel one of my other Vodacom contracts since November 2018, but every month I get billed for the contract, I call again to cancel the contract, and for some reason the contract does not get terminated. Latest attempt reference number ********** 8, lets see if the contract gets terminated....

0
Replies (2)
Vodacom
Vodacom's reply04 Apr 2019, 12:10
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply04 Apr 2019, 15:29
Official
Dear James, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards Consumer Website Team(SA)    

Best regards,