CB
Christo B

1 reviews | Active since Apr 2019

01 Apr 2019, 17:46

Vodacom *****'s

I changed my contract to a prepaid contract at the end of December 2018, after much deliberation and negotiation with the retention department, I was offered and accepted a deal for 220min airtime and 5GB data per month @ R149 p/m. 1 Jan 2019, this was loaded to my number as an airtime + data bundle. Then on 1 Feb 2019 I only received airtime. After spending hours on the phone with the cancellation department, I was told, that this will be rectified with my next month's account. 1 March 2019 came and still only airtime was loaded. NO DATA!! Today on 1 April once again NO DATA!! Dear Vodacom, please deliver on what you promote and agree on with your customers.

0
Replies (3)
Vodacom
Vodacom's reply02 Apr 2019, 07:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply02 Apr 2019, 09:15
Official
 Dear Christo 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further 

Vodacom Consumer Website Team 

Best regards,

CB
Christo B's update02 Apr 2019, 19:09
Reviewer Update
Thank you Vodacom, 1. For responding to my review and resolving the matter within 24 hours 2. For honouring our original agreement and adding the outstanding GB's of data Much appreciated