Vodacom *****s

Let me start by saying Vodacom is a bunch of thefts. I cracked my S8+ screen and could not use my phone. I went to Vodacom Alberton City to book in the phone as I have been paying insurance for the past 2 years on the phone. The consultant informed me that my contract is due for a upgrade so why don't I take the cheaper contract but keep the insurance on the S8+ then it can be repaired and I will not be without a phone. Thinking that is good advice I did so. The consultant also informed me that I must take the phone to the Vodacom repair shop at Newmarket Mall as they do not take in phones for repairs. I did not take the phone in immediately as I had the peace of mind that I have the insurance on the phone and when I do have time I will go book it in. When I eventually went to book in the phone firstly the staff at the repair shop at Newmarket Mall is so unfriendly and not very helpful. They sit there playing on there phones and does not even get up to help you. So I book in the phone and 2 days later I get a sms to say I must pay R6000 to have the phone repaired. I went back to the Vodacom repair shop and enquired why I must pay due to the fact that I have the insurance. I was informed that the insurance was moved to the new phone without my approval and should I want to do the repair I must pay. I informed them not to close the job card as I first need to find out what is going on but they just closed it. They also refused to contact Vodacom Alberton to find out what is going on and informed me that I must go there myself and sort it out. After speaking to the manager as well as cellsure and my phone still at the repair shop after more than a month Vodacom refuses to help me even though they receive more than R16000 insurance money. If I could cancel all my contracts today I would. Please be warned Vodacom *****s your money and make changes on your contracts without your approval. Never ever take out a Vodacom contract.