SG
Soreta G

1 reviews | Active since May 2012

01 Mar 2018, 08:57

Vodacom ***** in the night

There shouldn't be any rating. I cancelled my Vodacom cellphone contract as at end December 2017. I was billed, as they advised, on a month to month basis later. I contacted them and advised that I specifically cancelled the contract and will buy airtime on a prepaid basis. This morning another debit of R577-00 goes off after having cancelled the contract, contacted them again to make it clear that this number should now only be prepaid and not billed on a month to month basis for my usage. This is outside of my budget and my debit order for my vehicle financing will now not go off hence my bank will charge me extra costs for that too. I tried numerous times initially after having sent written cancellation to cancel my Vodacom contract to call them to confirm this telephonically. I was unable to do so. I feel they are ripping people off even after insisting that they don't have permission to bill, even month to month, as I would like to manage the sim card myself by prepaid, buying my own airtime should I wish to do so. You are no match to Cell C.

0
Replies (3)
Vodacom
Vodacom's reply01 Mar 2018, 10:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Mar 2018, 09:35
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

SG
Soreta G's update28 Mar 2018, 12:39
Reviewer Update
This enquiry is not completed. I just spoke to Vodacom cancellations and legal department again and no one is able to assist me with a refund due to me after an incorrect, late cancellation that they processed!