Vodacom = *****!!!

Account holder: TA Ramasamy<br> (1) Vodacom charged client for data, actual ZAR value. Vodacom did not deduct the usage from the available data bundle.<br> (2) Even when WIFI is the primary mode, vodacom charges the customer for the data used.<br> <br> Employees at the Gateway vodacom customer care are CLUELESS! <br> <br> Query was made on Sat 11 Apr 15 at c.10am, to date no one has bothered to call the clients to provide FACTUAL feedback.<br> Instead customer (lack of) care consultant says that the April account is the billing for Feb? Per the contract, billing is done one month in arrears. Provide PROOF! Client did not agree to changes in billing.<br> <br> Due to lack of proper billing protocol & vodacom's incompetence, the customer must pay, in more ways than one? Why must the customer pay when vodacom, probably deliberately, neglects to bill appropriately!<br> <br> Creating employment is one thing, employing stupid people who do not understand what is going on and seem accustomed to using the words \I don't know"is reflective of Vodacom's lack of quality service. <br> <br> Please get someone COMPETENT to contact the account holder ASAP (number provided below)"