SP
Sello P

1 reviews | Active since May 2016

14 Feb 2017, 07:10

Vodacom They want to make Their Problem my Problem

<p>On the 25 of January 2017 I had money into my account and Vodacom Failed to Debut their Amount and I had to phone Vodacom and ask why they don’t take their money and the consultant that was helping me said they are having a problem with Capitec Bank Debit order then I went and deposit money manually,Guess what I got sms they are saying my account is in arreas .Please Cancel my debit order I will from now on pay manually because you want to make your problem my problem.</p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply14 Feb 2017, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Feb 2017, 07:46
Official

Morning Sello,

As discussed your query is resolved.

Have a fantastic weekend.

Regards,

Cassandra