IW
Irene W

1 reviews | Active since Oct 2014

28 Jul 2017, 16:14

VODACOM: THEY TAKE YOUR AIRTIME AND YOUR DATA AND THINK YOU DO NOT NOTICE - *******!

<p>I have been having trouble with Vodacom - Airtime and DataBundles not lasting. So today I tested them. I loaded airtime and received an sms that my balance was R92. The I loaded data and my balance was 1.4MG. I did not make ONE CALL and did not go into any applications (and am also in a wi-fi area). Then I wanted to make one call - AND THE AIRTIME WAS GONE. I then loaded another R29.00 - and made NO CALLS and true to the moderus operandi - the airtime was nill balance after an hour. The Data Bundle aslo went to ZERO. Test them next time. Load - DO NOTHING WITH YOUR PHONE - and your balances become zero. I am porting to another provider. Vodacom are *******!!! Then try and call customer services - YOU CANNOT SPEAK TO ANYONE - the "Customer Line" just loops one back to main menu at all times</p>

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Replies (1)
Vodacom
Vodacom's reply29 Jul 2017, 09:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team