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Pheladi M
1 reviews | Active since Aug 2021
16 Oct 2024, 13:23
Vodacom they gave me bad bad bad customer service
I've been out of internet since Saturday,today is Wednesday. I've been reporting this matter to Vodacom,they've only send someone to fixed it today coz I told them I will cancel my contract,technician came but my internet is still off.We are forced to buy data while we paying for internet everymonth.
Helpful (0)
Replies (10)0
Replies (10)
Vodacom's replyOfficial
16 Oct 2024, 14:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Oct 2024, 14:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Pheladi M's updateReviewer Update
16 Oct 2024, 15:00If you don't fix my fiber vandag,please come collect ur broken router tmrw then il go to another network
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Pheladi M's update16 Oct 2024, 15:00
Reviewer Update
If you don't fix my fiber vandag,please come collect ur broken router tmrw then il go to another network
PM
Pheladi M's updateReviewer Update
16 Oct 2024, 19:48I am still waiting for their call,even Lisa from vodacom fiber said she will call us after 4pm but we still waiting. Tmrw will be 6day without internet.
PM
Pheladi M's update16 Oct 2024, 19:48
Reviewer Update
I am still waiting for their call,even Lisa from vodacom fiber said she will call us after 4pm but we still waiting. Tmrw will be 6day without internet.
Vodacom's replyOfficial
17 Oct 2024, 07:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Oct 2024, 07:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
PM
Pheladi M's updateReviewer Update
17 Oct 2024, 07:48Even yesterday you said consultant will contact me but I am still waiting for that call
PM
Pheladi M's update17 Oct 2024, 07:48
Reviewer Update
Even yesterday you said consultant will contact me but I am still waiting for that call
PM
Pheladi M's updateReviewer Update
17 Oct 2024, 11:49I spoke with Tinyo in the morning ,he promised me that they will send a technician I must not go to the office,I am still waiting even now.
#DAY6 WITHOUT INTERNET BUT ON THE 20 OF OCTOBER THEY GOING TO DEDUCT THE FULL AMOUNY
#DAY6 WITHOUT INTERNET BUT ON THE 20 OF OCTOBER THEY GOING TO DEDUCT THE FULL AMOUNY
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Pheladi M's update17 Oct 2024, 11:49
Reviewer Update
I spoke with Tinyo in the morning ,he promised me that they will send a technician I must not go to the office,I am still waiting even now.
#DAY6 WITHOUT INTERNET BUT ON THE 20 OF OCTOBER THEY GOING TO DEDUCT THE FULL AMOUNY
#DAY6 WITHOUT INTERNET BUT ON THE 20 OF OCTOBER THEY GOING TO DEDUCT THE FULL AMOUNY
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Pheladi M's updateReviewer Update
17 Oct 2024, 11:50I am going to ask all the people from Oxford heights to sign a petition so that we can all cancel Vodacom
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Pheladi M's update17 Oct 2024, 11:50
Reviewer Update
I am going to ask all the people from Oxford heights to sign a petition so that we can all cancel Vodacom
PM
Pheladi M's updateReviewer Update
17 Oct 2024, 11:52They now telling us about Nokia and we ddnt sign any contract with Nokia but Vodacom.
*** network and bad customer service.
*** network and bad customer service.
PM
Pheladi M's update17 Oct 2024, 11:52
Reviewer Update
They now telling us about Nokia and we ddnt sign any contract with Nokia but Vodacom.
*** network and bad customer service.
*** network and bad customer service.
PM
Pheladi M's updateReviewer Update
18 Oct 2024, 14:10Day 7 without internet,I had to call them twice again to ask when are thy fixing my router.
Last person I spoke with told me that they will gve me the exact date later today,meaning they will fix it next week.
Last person I spoke with told me that they will gve me the exact date later today,meaning they will fix it next week.
PM
Pheladi M's update18 Oct 2024, 14:10
Reviewer Update
Day 7 without internet,I had to call them twice again to ask when are thy fixing my router.
Last person I spoke with told me that they will gve me the exact date later today,meaning they will fix it next week.
Last person I spoke with told me that they will gve me the exact date later today,meaning they will fix it next week.
PM
Pheladi M's updateReviewer Update
18 Oct 2024, 14:11I am going to cancel a contract with vodacom and this reply will be my proof that I've been complaining.
PM
Pheladi M's update18 Oct 2024, 14:11
Reviewer Update
I am going to cancel a contract with vodacom and this reply will be my proof that I've been complaining.