Vodacom: They don’t care about us customers

There is a reason why Vodacom’s trust index is at 2.2/10.

I am using Vodacom Fibre not due to choice but due to them being the only fibre providers in my area. This means that their prices are absolutely out of the range of other service providers such as Mweb (of which has been so much better than Vodacom).

Regardless, we had to use the Vodacom line here (paying more than double of something Mweb offers) of which the line stability has been shocking.

The technicians are apparently always at East Gate (where my area’s connection point is) fixing something new. I have had more than two weeks of downtime since I started using this service (less than a year).

I truly recommend that anyone with a choice in ISPs choose something else (my experience with Mweb has been great compared to Vodacom).

Oh, we don’t get refunded for over half a month of overall downtime nor do we get what other ISPs (Telekom, mweb, cool ideas, etc) have offered over the lockdown period: double bandwidth. Not that the aforementioned is a deal breaker in itself, but I think it truly shows what kind of company Vodacom is.

I have never been so unhappy with a service like this. In fact I don’t really ever write negative reviews or leave any feedback at all but with Vodacom, it is a different story. As soon as I have the option, I am changing ISPs to save at least half of what I am spending with Vodacom, get double the line speed with uncapped internet AND the reliability of a more stable connection and a more robust customer support.

Vodacom, the service you provide at the insane cost (due to having a monopoly of fibre in my area) is absolutely disgusting. At the very least, please just provide a stable line so that people can get what they paid for.