JS
Jurie S

1 reviews | Active since Aug 2023

28 Aug 2023, 12:24

Vodacom -They don't cancel contracts, just suck you dry

I ended a contract (which was A phone for my son) in May 2023. Since then they kept on deducting subscription from me. Every time I phone they have no evidence that I called and cancelled the contract (which officially ended end of May). I reversed the last payment and now they claim the arrears on the account. I phoned again last week and now can only end the contract once I pay the arrears????? If you phone client care, they put you through to cancelations??? NICE WAY OF VODACOM TO MAKE A BUCK OR 2 MORE OUT OF A CLIENT, THEY JUST DONT CANCEL A CONTRACT, THEY JUST KEEP IT GOING UNTIL YOU IN ARREARS AND FORCE YOU TO PAY BEFORE YOU CAN END THE CONTRACT, PATHETIC!!!!!

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Replies (2)
Vodacom
Vodacom's reply28 Aug 2023, 14:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JS
Jurie S's update07 Sept 2023, 12:22
Reviewer Update
mmmm I am lost...late cancelation?? The contract ENDED May 2023 and I cancelled MAY 2023.. And the agent told me he will get back to me...next I get a sms telling me its sorted out...and then 3 days later they deducted R1279 from my account.... from bad to worst....does credit means you want to take money from my account!!