1 reviews | Active since Jul 2017

21 Jul 2017, 09:44

Vodacom = theives!!

<p>I think it’s safe to say that my relationship with Vodacom has now gone way south, and for the last time. My line was suspended and info sent that I will be able to use the line as a top up account. I phoned late yesterday afternoon and confirmed all this. Loaded airtime, only to find my line REsuspended yesterday. Phoned in again, firstly told that I have MISUNDERSTOOD the email and that I am in fact not on a top up. I keep getting cut off while trying to sort this out. I have made 8 phone calls to Vodacom in 1 and a half hours. No result. No help. You are the worst telecommunications company on the planet! I doubt whether there is anything you can do to salvage the situation.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Jul 2017, 10:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team