1 reviews | Active since Jan 2017

05 Jan 2017, 16:03

Vodacom & Their lack of Customer Service!

<p>I app**** for a new contract 22 December 2016 & it's been an endless fight with the Vodacom Bay Side Mall Branch!</p> <p>They refuse to port my number from Virgin Mobile saying the process has already started.</p> <p>I took delivery of my new phone 31 December 2016 & found out today from another Vodacom Branch</p> <p>that the paper work to activate my contract was only submitted today (5 January 2017)</p> <p>I have been a client for over 15 years & have 3 other contracts running with Vodacom.</p> <p>I will be cancelling all of them due to this horrifying lack of service!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply06 Jan 2017, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team