1 reviews | Active since Apr 2019
Vodacom theft of my Bandwidth (unknown mac adress)
Mr Shameel Joosub (CEO), disgusting service / problem solving from your TEAM. The last 11 months my Business LTE has incorrectly been set up with 2 mac addresses. One is mine & another user (no idea who the person is). So for 11 months my 200g data plan has been used by someone else also. Vodacom has taken 1 month to look into & partly resolve. Today my bandwidth finishes due to someone else using it. How does my children do online schooling!! Am i expected to still pay for data that i did not use!! I am told to speak to my business account manager Miranda. I contact Miranda who informs that she is not a business account manager & never has been. Level 1 solution at call center takes 1 month to partly resolve. It has been esculated to Level 2, which will take another 1 month. All this red tape...... while me the person paying (consumer) gets his data shared with some unknown person. Absolutely Shocking!! What type of organization are you running Mr Joosub. Please give me an out here of the contract, all faith is lost!!
Wrong again!!
Nobody has made contact with me, not even an sms.
My account received some data to and that is all.
I require feedback as to what data amount i will be compensated for the last 11 months of an unidentified person sharing my data services due to 2 mac adresses on one account (vodacom incorrect setup) + the R600 cash in data that i had to use for top up as my account kept getting depleted.
In short..... NO apology, NO Communication, NO Rectification, NO Compensation.
Still Disappointed.
Wrong again!!
Nobody has made contact with me, not even an sms.
My account received some data to and that is all.
I require feedback as to what data amount i will be compensated for the last 11 months of an unidentified person sharing my data services due to 2 mac adresses on one account (vodacom incorrect setup) + the R600 cash in data that i had to use for top up as my account kept getting depleted.
In short..... NO apology, NO Communication, NO Rectification, NO Compensation.
Still Disappointed.