GH
Gerhardus H

1 reviews | Active since Oct 2021

04 Aug 2025, 10:59

Vodacom theft of funds

I cancelled my contract with Vodacom as prescribed on 30 June 2025, my contract's last payment was supposed to be debited on 1 July. I received confirmation that the contract was cancelled, ending 31 July 2025. On 1 Aug my debit order went through and the cancelled contract funds were again debited. When I enquired Vodacom said that 1 August was the last debit order for that contract. I paid one month extra. They dont seem to agree with me.

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Replies (1)
Vodacom
Vodacom's reply04 Aug 2025, 12:12
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team