VODACOM - THEFT FROM MY BANK ACCOUNT

Upgraded in July 2018 to the package where you get a Samsung S9, plus a J4 FREE. On 1st August over R3k was deducted from my account. Upon investigation it turns out they billed me for the FREE phone. They are so quick to take your money without your approval, but to get it back is another story entirely. For over a month I have spoken to endless people, gone through every department in Vodacom. The first escalation I reported was on 2nd August. Vodacom decided themselves to close this complaint as it was the wrong department. Opened another escalation with the "correct" department. Turns out that was the incorrect department as well. It is now the 7th September. The current status is that the refund needs to be approved by a whole host of people. (I think some of them must be on leave). The fact that I have had to suffer financially for something I am not responsible for is shocking. I had to borrow money to go into hospital, it just has been an absolute nightmare. Its bad enough that this has happened to me, but what if I am not the only one? That would indicate Vodacom has ****** oodles of money, and made oodles of interest on that money too! And I know what the response to this is going to be - we will get someone to contact you. I have heard nothing else for over a month. I NEED ACTION. I WANT MY ****** MONEY BACK.