RE
Reece E

1 reviews | Active since Jun 2018

05 Jun 2018, 12:43

VODACOM theft ***** and blatant disregard for its customers.

On the 15th of may i found out that the transfer of my house had taken place.I contacted vodacom to do a relocation to my new address, which is literally in the complex next door.I was tossed from operator to operator since then to now JUNE 6th with no resolution on the horizon.I was subsequently charged by vodacom for my non existent fiber.THIS IS THEFT !!!!!!!!!!!!!!!! i will be opening a case with SAPS against vodacom shortly i hope this will then get their attention

I want:Just install my fiber , and refund me my money for the service that was never given

0
Replies (2)
Vodacom
Vodacom's reply05 Jun 2018, 13:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Jun 2018, 13:09
Official

Good Day

Kindly note that your query is currently being addressed by our Fibre team who will be contacting you with further feedback.

Regards

Dominic