Vodacom theft

ThEFT THEFT THEFT!!!! So in July 2020 I wrote a review of how I went to cancel a contract only to find it was upgraded to an IPhone 11in Mtata by a vodacom employee...I stay in Capetown and as we all know there was no travel to other provinces at the time and as a essential worker I was on duty the time!!!! So now I'm getting vodacom Bill's nd bills nd Bill's that are in arrears bd I now also found out by vodacom customer care that in September the contract was changed now my question is by who??All calls are recorded and available on my request so where is the call log??where is the paper trail where did I sign?? Now my question is how much can I now put in for the torment and financial ruin,identity theft by vodacom employee, change of contract by vodacom ,********ly billing and the list goes on....Even the SMS I just recieved from vodacom says"your current usage is R0 and your current balance is R208 am I now being charged for a iPhone 11 that was ****** by them!!! Nd just if you wana check cas 318/8/2020 Madeira ***suprisarahadede