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Alfonso N
1 reviews | Active since Apr 2015
09 Nov 2021, 07:13
Vodacom theft
They only receive one star because there isn't an option for zero. I have spent hours trying to cancel a data contract, that had expired. It was supposed to have ended in August with the final payment in September. I canceled a month in advance, they then charged me for September. I then queried this with their agents, again spending at least 30 minutes on the phone with them. I checked my bank statement and see that I have again been charged for a contract that has expired and not been used in months. This is either complete incompetence or theft. I demand my money back.
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Replies (3)
Vodacom's replyOfficial
09 Nov 2021, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Nov 2021, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Alfonso N's updateReviewer Update
10 Nov 2021, 10:24Of course it will be in due course, don't worry it is only my money that you stole. I have been trying for months to cancel a contract with you that has actually expired. Instead of canceling it, you charge me more. I have been with your company for at least 20 years, have spent hundreds of thousands of Rands, still have existing contracts with you and yet you deem it necessary to continue to ***** from me. When will it end?
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Alfonso N's update10 Nov 2021, 10:24
Reviewer Update
Of course it will be in due course, don't worry it is only my money that you stole. I have been trying for months to cancel a contract with you that has actually expired. Instead of canceling it, you charge me more. I have been with your company for at least 20 years, have spent hundreds of thousands of Rands, still have existing contracts with you and yet you deem it necessary to continue to ***** from me. When will it end?
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Alfonso N's updateReviewer Update
10 Nov 2021, 10:46Fantastic, you have no idea how happy I am about this. So basically like when I spent close to an hour on the phone with your agent last month to be told that I would get feedback within 4 to 5 days, still haven't, to be told the same thing again today, I should be extremely grateful. Thank you so much for your outstanding service. Must have taken a lot of effort to send a standard copy and paste message. We are blessed.
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Alfonso N's update10 Nov 2021, 10:46
Reviewer Update
Fantastic, you have no idea how happy I am about this. So basically like when I spent close to an hour on the phone with your agent last month to be told that I would get feedback within 4 to 5 days, still haven't, to be told the same thing again today, I should be extremely grateful. Thank you so much for your outstanding service. Must have taken a lot of effort to send a standard copy and paste message. We are blessed.