CC
Christopher C

1 reviews | Active since Nov 2021

24 Nov 2021, 12:15

Vodacom Theft!

Impossible to get to hold of you and to speak to a consultant. As soon as I get close the call drops or I have to speak to Tobi. I can't explain how frustrating this is for matters that require a human conversation. The amount of money I have spent buying Airtime of the last few days is astronomical for something as basic as airtime. I've done an exercise and counted the minutes from my call log since 2 pm yesterday and found out what Vodacom charges per minute via Google - "The rate of R0.79 (seventy-nine cents) per minute". So how does R55 which is supposed to give me 69,6 minutes equate to 31 minutes used? You are effectively *****ing more than double the minutes I have legally purchased via your application. This is one of about 6 purchased in the last two to three days. Additionally, why do you not offer to track on minute use to airtime facility via the application - oh it's because you ***** from your customer's! It's so obvious and you are doing right under our noses. Get someone to call me on *** ASAP.

0
Replies (2)
Vodacom
Vodacom's reply24 Nov 2021, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
CC
Christopher C's update29 Nov 2021, 16:55
Reviewer Update
Hi there. Who must I speak to about this, I need to speak to a manager and not a usual customer service agent. I want an explanation otherwise on this matter and data around my data usage, I'll be continuing to use social channels to make light of the situation and create more awareness on the matter. I got two calls from unknown numbers and both times I could not hear anyone on the other side of the line. Please get someone to call me ASAP