KH
Kevin H
1 reviews | Active since Apr 2012
10 Oct 2023, 17:05
Vodacom theft
After getting a few messages asking if I want to subscribe to Fanfootball and offering the option of "Cancel or OK" to which I cancelled every time I have now found that I have still been subscribed over a period of time and my airtime has been disappearing without me using it. As I have a "pay as you go" contract I do not have immediate access to a statement of charges. As far as I am concerned this is theft and I want the money refunded.
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Replies (2)
Vodacom's replyOfficial
11 Oct 2023, 07:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Oct 2023, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KH
Kevin H's updateReviewer Update
11 Oct 2023, 10:30Once again Vodacom have proved useless. It seems that they tried to contact me but when I answered the line was dead and nobody answered. Apart from this I am on a Pay As You Go contract and due to being in the UK at the moment it costs me a fortune to answer the call and have nobody on the line.
KH
Kevin H's update11 Oct 2023, 10:30
Reviewer Update
Once again Vodacom have proved useless. It seems that they tried to contact me but when I answered the line was dead and nobody answered. Apart from this I am on a Pay As You Go contract and due to being in the UK at the moment it costs me a fortune to answer the call and have nobody on the line.