MB
Mark B
1 reviews | Active since Jan 2023
03 Mar 2025, 13:30
Vodacom Theft and *****
Well it been yet another month with no reply and no feedback as to the refund payment. VODACOM does not even re[ply here anymore. Waiting since 2019 for the refund which has been approved several times
Customer service and the CEO are useless administrators. If possible do not do any business with this company.
The CEO is the the head of this organization and helps the thieving organization. The worst show of service ever. See how the online team apologized and promised all sorts of stuff that has never happened.
Tragic for a once honorable company. Shameful at best and zero leadership qualities where everyone hides behind the TEAM concept and the poor external person trying to help.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Mar 2025, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply03 Mar 2025, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
MB
Mark B's updateReviewer Update
03 Mar 2025, 14:14But this is exactly the same response you gave the last time? I purposely sent in another complaint with the same reference number and there it is exactly the same reply that nothing was done about.
Clear now that there is no customer service, no help, nobody in charge. Nothing except ***** and theft.
Clear now that there is no customer service, no help, nobody in charge. Nothing except ***** and theft.
MB
Mark B's update03 Mar 2025, 14:14
Reviewer Update
But this is exactly the same response you gave the last time? I purposely sent in another complaint with the same reference number and there it is exactly the same reply that nothing was done about.
Clear now that there is no customer service, no help, nobody in charge. Nothing except ***** and theft.
Clear now that there is no customer service, no help, nobody in charge. Nothing except ***** and theft.