Vodacom theft again

*****ing money....again. after going through the whole process of eventualy reaching someone at vodacom accounts. I was asked to email bank statements as proof of a double deduction. There reply was that there is no credit so they wil not refund me. The proof is on the bank statement as well as the banking app and the vodacom app. they do not want to give my money back that they stole from my account. This is the second time they did this. Im sick and tired of vodacom. Been a loyal customer for years now and thats the treatment you get. STAY FAR AWAY FROM VODACOM.