Vodacom Theft

I did an online phone contract upgrade with Vodacom last year November. The phone was delivered to the wrong person but they are debiting money from my account. I went to their Northgate branch to enquire on what exactly is going on. I was forwarded to the ***** department who informed that yes the phone was delivered to the wrong person at the wrong address and they even proceeded to give me the person's name and informed me that it was a male and I am female. How a phone is delivered without them asking the person for their ID number or passport number is just mind baffling. They told me they would proceed with an Investigation and it would take 14 working days.

I asked them to keep me updated via email and phone which was never done. I have been to Vodacom more than 5 times since the beginning of February when I lodged this complaint and absolutely no progress has been made. It has been almost two months and I keep receiving the same *********** answers from Vodacom. I went again on the 18th of March and was referred to the after sales department and spoke to a lady named Fulufhelo Mathelemusa who did absolutely nothing to help. Money is being debited or rather at this point ****** from my account for a phone I do not have.

This is the most disgusting service I've ever received and it's so disappointing because I have been a consistent customer who pays on time with Vodacom for years. I do not know at this point who will actually be willing to do their job as I either need to be reimbursed my money or given a phone.

Vodacom is very disappointing and if this carries on I intended terminating my contract. I would advise others not to obtain Vodacom contracts.