BH
BRETT H
1 reviews | Active since Feb 2015
07 Jun 2019, 07:48
VODACOM THEFT
I have been charged for entertainment services on my business account for which I never gave authorization for. On phoning Vodacom I was told that credits would be passed on my account. I was given a reference number A2-F***-K652EG. This was 2 months ago and after numerous phone calls I was told over and over that the credits would be passed, but to no avail. I still have not received my credits. So is Vodacom now in the business of *****ing people's money. This is absolutely poor service and I am not a happy customer.
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Replies (2)
Vodacom's replyOfficial
07 Jun 2019, 09:08 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jun 2019, 09:08
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jun 2019, 08:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our business team has advised that contact was made with you and feedback was provided. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply11 Jun 2019, 08:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our business team has advised that contact was made with you and feedback was provided. Regards Consumer Website Team(SA)
Best regards,