DP
David P
1 reviews | Active since May 2019
03 May 2019, 08:48
Vodacom Theft!
Hi,
I have been with Vodacom for 11 months now, and for 10 months I have paid the same instalment until month 11 and suddenly there has been a price increase that I was not even made aware of. This is ********* billing practices and how can 1 budget for something you have no control over, I mean is that not why we sign a contract for the agreed amount in the first place? How can one trust a huge franchise like this when they can increase your monthly instalment whenever they please? I spoke to a consultant and all that I got was "I hear you sir" SERIOUSLY? Today they take a little then tomorrow they take a lot more, this is absolutely displeasing.
This is theft!!!
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Replies (3)
Vodacom's replyOfficial
03 May 2019, 09:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Tea
Best regards,
Vodacom's reply03 May 2019, 09:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Tea
Best regards,
Vodacom's replyOfficial
03 May 2019, 10:17Dear Customer, Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 May 2019, 10:17
Official
Dear Customer, Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ Regards, Vodacom Consumer Website Team
Best regards,
DP
David P's updateReviewer Update
07 May 2019, 14:16Dear Vodacom,
Explaining to me about inflation rates going up and all does not give you guys the right to increase my instalment per month, no where in my contract does it state that you guy can do what use did. It does not matter if you sent out hundreds of notifications to hundreds of your clients, u guys are robbing people.
I say this sincerely, I do not want this contract with you guys anymore, this is not right and it does not matter what story you guys spin. Imagine how this feels for a person that signed up with Vodacom for the first time. Not right at all and u guys will indeed loose more.
Without your clients consent u guys a violated what was suppose to be a good contract deal to a ********* billing practice.
No impressed and you guys need to fix this.
DP
David P's update07 May 2019, 14:16
Reviewer Update
Dear Vodacom,
Explaining to me about inflation rates going up and all does not give you guys the right to increase my instalment per month, no where in my contract does it state that you guy can do what use did. It does not matter if you sent out hundreds of notifications to hundreds of your clients, u guys are robbing people.
I say this sincerely, I do not want this contract with you guys anymore, this is not right and it does not matter what story you guys spin. Imagine how this feels for a person that signed up with Vodacom for the first time. Not right at all and u guys will indeed loose more.
Without your clients consent u guys a violated what was suppose to be a good contract deal to a ********* billing practice.
No impressed and you guys need to fix this.