Vodacom theft

My daughter cancelled a contract with Vodacom at the end of the contract. Next month she was billed R500 - the original billing for her contract was R350. Vodacom said there had been a system error which would be rectified. Next month she was again billed R500 and got the same runaround from Vodacom. Unbelievably, at the end of the third month another R500 was taken.

Vodacom now owes her R1500 and they say it will take a number of business days - same old story - to process the payment back to her.

I started out thinking this was gross incompetence, but then found that others have had the same or similar experiences and this would seem to indicate deliberate theft.

We will attempt to loge a charge of theft/***** with SAPS.