JH
Juan H
1 reviews | Active since Jul 2014
19 Oct 2018, 09:28
Vodacom Theft
Our data contract has ended, but Vodacom is forcing us to continue month to month with double the tariff we paid during the contract period. This is **************** and we'll not allow this.
They make it almost impossible to cancel your contract. No email, no fax facility, only a call center number and the person who answers is totally ***********.
My wife called yesterday. The call center agent promised to send an email to confirm the cancellation. Nothing received. She again called this morning and yet again the person don't want to cancel the contract.
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Replies (1)Vodacom's replyOfficial
19 Oct 2018, 09:31 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Oct 2018, 09:31
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
