Vodacom Theft

Vodacom, you incorrectly were double charging me for my old handset after an upgrade, for five months beyond what you should have. I phoned and requested this to be corrected and my account to be refunded. This was done however in the process, your call Centre agent cancelled both my old and current handset. I’ve now been sent a bill, payable on the 1st of March in excess of R7500 for the upfront payment Of my device.

Over a week ago we phoned to have this corrected with the specific request that the device be added back onto the contract and for the upfront payment (R7500) to be credited before 1 March 2018.

I’ve just received notification that the problem has been closed and that Vodacom will be taking the R7500 at the end of the month and can only pass the credit once the bill has been paid. This is specifically what we didn’t ask for.

Vodacom is not at liberty to take money from my account that I don’t owe them and was a result of their error. This is on the verge of theft.

My query as been escalated to a solutions expert three times with no success. We have spoken to about 16 different people, visited Voda World and the Craighall Vodacom store. No one has been able to help us and no one has taken accountability.

I want someone from head office - not the call Centre - to phone me on Monday morning to resolve this and to refund my account before the first of the March.

Thank you.