1 reviews | Active since Feb 2018
Virtually every day I have to phone Vodacom to cancel ******* subscriptions. And the fees just get subtracted from my Airtime balance. I have had enough! These are cancelled when I phone Vodacom but next day there are other added. I can also cancel them, but then the money has been taken off my credit already. Vodacom you are *****ing from your loyal customers. Your call centre, complaints department or Vodacom shops are not prepared to help. I have the following question for you, Vodacom 1. How can you allow this to happen if I never subscribed to ******* on VLive? 2. How and when are you going to block this theft on my phone? 3. When am I going to receive a credit for the thousands ****** from me? 4. How can I get out of my contract with Vodacom as I don't dance with the devil? Do not tell me anything about phising as this is an official Vodacom Service *****ing from me. I cannot wait to see if you come up with an answer before the Consumer Commission does or will the best reaction be on social media. I will spread this as wide as possible and let your customers do the talking by moving to other service providers.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Malan
Please be advised we have responded to you with feedback via SMS.
Have a pleasant day further!
Regards,
RJ
Best regards,
Dear Malan
Please be advised we have responded to you with feedback via SMS.
Have a pleasant day further!
Regards,
RJ
Best regards,
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