VODACOM THE WORST SERVICE PROVIDER IN SOUTH AFRICA

I have been trying to resolve my bill issue since last year first quarter but till now there is always something wrong with Vodacom, so I have ensured that I do cash payments to date. On Tuesday 24 February my line was blocked after numerous attempts to get ahold of Subscriber collections My line was open on Wednesday I was told my December bill was not paid which was false. Thursday my line was blocked yet again and again I kept calling Vodacom till I the lady i got through to customer service requested a call back. Thembeka Dambuza from subscriber collections called me back and attempted to assist. She had stated that she is sending a service request for charges that were put under my bill to be reversed as the error was on the side of Vodacom and opened my line as well as removed debit order. I called again on Friday because I received a warning of a negative listing on ITC by Vodacom yet again. The lady I spoke to also said she is sending a service request for the listings to be rectified.

Today, 03/03/2026 I called Vodacom because I lost my phone I am told my account is in arrears yet again which is false and they cannot blacklist my phone till it is done. I was transferred to subscriber and collections again the lady who stated that there is no such service requests and rudely stated that she cannot assist until i pay my bill , again I asked what bill because my payments are up to date she was not will to listen to me I had to ask her to refer back to previous notes then arrogantly stated that no such notes were made. i requested to speak to subscriber and collections manager I am still waiting for that call back how long it will be I have no idea as I had already waited over 06 months for a call back from that's departments manager. In the meantime, I am without a phone as she rudely stated that they cannot blacklist my phone and I cannot do a sim swop.