SW
Samantha W

1 reviews | Active since Sept 2013

01 Feb 2024, 07:35

Vodacom the worst service provider for wifi.

I have not had WiFi for 6 days now , due to Vodacom cancelling my account for no reason. I called everyday for updates only to be told they need a Proof of address. After having the service for 2 years ??? I have sent proof of address and still nothing. I would advise anyone to use Vodacom as a service provider. They are unprofessional and their service is poor. I still don’t have connectivity and is spending a lot of money on data and coffee shops to go and work from.

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2024, 07:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team