VODACOM - THE WORST SERVICE PROVIDER!!!!!!!!

I would honestly rate you 0 if the option was there. I had done an online contract for a double deal of iPhones and the delivery took 3 weeks to happen. Eventually the driver decided to come but couldn’t give me the phones because there was a problem with his finger prints machine. I called the call centre to arrange for a manual delivery and I was transferred from pillar to post.

Finally, I was through and made arrangements and still had to waits a few other days, I was not prioritised at all. The delivery then took place on the 5th February 2025. One phone was working and the other one was freezing and couldn’t pass the setup stage. I called and had to go through several departments with my airtime and I was advised they can’t help me because the status hasn’t changed to “delivered”. I had to call the courier company to process that.

I was then advised that the courier company will come and collect the phones not for repair but they will take the phones and cancel the contract so that I can reapply for a new contract. To my surprise I was debited a few days later, I called them again and they said they will refund me after the phones had been collected and contract cancelled. It’s the 25th February today and I’m still waiting for them to come and collect back the phones and give me my refund. The worst service provider ever!!!!!!!!!!