Vodacom the worst service provider ever

I pay my Vodacom account monthly via card payment through the VodaPay app. My payments are always made on the 27th of each month, or earlier if the 27th falls on a weekend or public holiday.

On 11 June, I received a notification stating that my May bill had not been paid. I immediately requested proof of payment from my bank and also attached a screenshot from the VodaPay app confirming that the May payment was successfully made on 23 May, shortly before 7am. I submitted this to Vodacom, and was informed that the matter would be escalated to the finance team to allocate my payment.

Despite this, I have continued to receive collections calls since last week. On several occasions I have explained the situation to your consultants and referred them to my emails of 11 June. Unfortunately, instead of resolving the issue, Vodacom has now barred me from making outgoing calls, and I am unable to use the 5GB data bundle I purchased yesterday.

This ongoing situation has caused me unnecessary stress and inconvenience, and has now negatively affected my credit record by incorrectly marking my account in arrears.

In light of this, I no longer wish to remain a Vodacom customer. I request the immediate termination of all four of my contracts. I understand that an early termination fee may apply, and I am willing to settle this. Please provide me with the settlement amounts so that I can conclude this matter without further delay.