Vodacom the worst service provider

I went to Vodacom Jabulani mall on the 30 September 2024 to do a sim swop of my number I have been using for more than a decade. The sim swop was done and I received an SMS that a sim swop has been performed on the number, only to notice a few days later that the sim card is not working/has no network. I called Vodacom 4th October to find out what is happening I don't have network. The consultant told me that my number was deleted on the 1st of October 2024 1am. But even though I have not been using the number for a long ngbtime I did the sim swop before my number could be deleted. I use the number for business and I have adverts on the number hence I'm disgruntled. I am going to get a new number from MTN and never ever coming to Vodacom again. Atleast of they had informed their clients prior about the deletion of numbers then we would understand, so no communication whatsoever. I have done a sim swop on the number more than 3 times. I am so disappointed with Vodacom. The agent that assisted me told me I can not even log an incident on the matter as the number has been deleted but surprisingly she also says it has been given to another person, how pathetic.