Vodacom the worst service provider!

I am so frustrated at this point I have no idea what else to do. Vodacom handed me over for an account that was settled last year! Only this year when it came to my home loan did I pick up that I'm listed. When I contacted them on the 6th of November they confirmed there was nothing outstanding and they would notify the credit bureau to remove this. I've given them a chance, even gave them the 7 working days yet it's their ****** fault and they ask me to wait! Everytime I ask. It's we apologise but no one absoloutely not a ****** soul is fixing the ****** issue. I called experian today and guess what norhing was sent to them. I have a settlement letter but apparently they can't help me unless vodacom let's them know which vodacom was supposed to do on the 6th of November. I will take this further. I am Going to obtain legal advise. How can you play with people's credit profiles?? This is ruining my life and it isn't even my fault. I don't even owe you a ****** cent! Sort your **** out! Call me email me sms me make some attempt to sort your mess out!