TG
Tony G

1 reviews | Active since May 2012

03 May 2018, 11:41

VODACOM THE WORST SERVICE PROVIDER

I complained several times re shocking Vodacom connectivity. It took 10 DAYS for a technician to come out, 2 days later the connectivity problems continue. I have waited 40 minutes to have my call even answered. For the past 6 months their voice service while you wait says "We are currently experiencing outages across several estates". They are a desperate company which has lost the ability to deal with customers.

0
Replies (3)
Vodacom
Vodacom's reply03 May 2018, 12:14
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TG
Tony G's update03 May 2018, 12:28
Reviewer Update
Vodacom, Your standard letters are not sufficient. Last time you took a week to even respond to this. I know that your service problems stem from a badly run department. Not good enough.
Vodacom
Vodacom's reply15 May 2018, 16:25
Official

Good Day

Kindly note that your query is currently being addressed by the relevant department who will be contacting you for further assistance.

Regards

Dominic