VODACOM - The worst service I have ever had in my life

I am so appauled by the pathetic and unfair service I received from Vodacom. They first approved an account that was **********ly opened by someone using my ID details. Failed dismally to verify the person although using an ID with my details, my bank statement but a pay slip that contradicts with income on bank statement. This happens in Jan 2019. I contacted them and they asked me to send proof that I did not open the account which I did and the acknowledged that it was not me and said that they closed the account. Six months down the line I receive a call from their lawyers trying to "collect money that I owe to vodacom". I told them the story and they needed a reference which I gave them. Few days later the lawyers sent me a letter confirming that Vodacom has confirmed that the account was opened **********ly and that I don't owe them anything. Vodacom had placed a default against my name and the lawyers said that I should ask them to remove it since they placed it in the first place. I have since sent numerous emails to them but only receive a reply that my case is closed. I still have the default against my name and for a year for an account that I never opened. I can't apply for any credit as this has messed up with my credit profile. I went through a traumatic experience during my identity theft and trying to move on from that BUT Vodacom is making sure that I don't forget that part of my life. I thought that one got worse service at public services but Vodacon takes the cake. I don't wish to have anything to do with this company ever again.