Vodacom the worst service ever

Vodacom Vodacom So it's been 3 weeks our phones is booked in at your repair centre. No update on your app no sms, I need to phone your store and your call centre every day and the same story every day. I've been placed on hold for more then 10 min and your agents giving me the same story every day no further update. Your technician in your store told me on Sunday I will get a call back on Monday. Still no call back. Told me to WhatsApp on the store number for an update no reply. Your managers apparently don't work with customers. Every day the same story we will mark as a priority but no changes. So I'm waiting for one of your managers to give me call.