IC
Ignatius Cronjé
1 reviews | Active since Jan 2021
10 Mar 2021, 11:57
Vodacom, the worst service
I guess it will not even help to complain on this platform because there are so many complaints already about Vodacom all over social media.
Vodacom managed to get my account wrong the last two billing cycles and blankly (read supid) agrees to rectify the problem although the service agents agree that there is a fault on the account.
The standard answer is "we are working on it"or "our team is working on it". This is no customer service.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Mar 2021, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Mar 2021, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
IC
Ignatius Cronjé's updateReviewer Update
10 Mar 2021, 14:25Good day Vodacom,
Thank you for your response, however, the response is still to vague in order to have a meaningful contribution to the issue at hand.
Your public responses is nothing but a PR excercise to try and curb the huge surge in public outcry against you.
Regards
Ignatius Cronjé
Thank you for your response, however, the response is still to vague in order to have a meaningful contribution to the issue at hand.
Your public responses is nothing but a PR excercise to try and curb the huge surge in public outcry against you.
Regards
Ignatius Cronjé
IC
Ignatius Cronjé's update10 Mar 2021, 14:25
Reviewer Update
Good day Vodacom,
Thank you for your response, however, the response is still to vague in order to have a meaningful contribution to the issue at hand.
Your public responses is nothing but a PR excercise to try and curb the huge surge in public outcry against you.
Regards
Ignatius Cronjé
Thank you for your response, however, the response is still to vague in order to have a meaningful contribution to the issue at hand.
Your public responses is nothing but a PR excercise to try and curb the huge surge in public outcry against you.
Regards
Ignatius Cronjé
IC
Ignatius Cronjé's updateReviewer Update
11 Mar 2021, 07:15Dear Vodacom,
Is it the social media team's responsibility to solve these queries. If it was, I am sure they would have been able to supply me with a reference number by now. Up to now they have flatly refused to provide such reference. Please get the full story from the team.
Your feedback is values, but it does not contribute to driving the resolution forward.
You need to find someone who can assist in the engagement of the relevant people to engage the correct team, ensure that the case is transferred to the team, and then monitor the progress of the case until resolution.
Regards
Ignatius Cronjé
Is it the social media team's responsibility to solve these queries. If it was, I am sure they would have been able to supply me with a reference number by now. Up to now they have flatly refused to provide such reference. Please get the full story from the team.
Your feedback is values, but it does not contribute to driving the resolution forward.
You need to find someone who can assist in the engagement of the relevant people to engage the correct team, ensure that the case is transferred to the team, and then monitor the progress of the case until resolution.
Regards
Ignatius Cronjé
IC
Ignatius Cronjé's update11 Mar 2021, 07:15
Reviewer Update
Dear Vodacom,
Is it the social media team's responsibility to solve these queries. If it was, I am sure they would have been able to supply me with a reference number by now. Up to now they have flatly refused to provide such reference. Please get the full story from the team.
Your feedback is values, but it does not contribute to driving the resolution forward.
You need to find someone who can assist in the engagement of the relevant people to engage the correct team, ensure that the case is transferred to the team, and then monitor the progress of the case until resolution.
Regards
Ignatius Cronjé
Is it the social media team's responsibility to solve these queries. If it was, I am sure they would have been able to supply me with a reference number by now. Up to now they have flatly refused to provide such reference. Please get the full story from the team.
Your feedback is values, but it does not contribute to driving the resolution forward.
You need to find someone who can assist in the engagement of the relevant people to engage the correct team, ensure that the case is transferred to the team, and then monitor the progress of the case until resolution.
Regards
Ignatius Cronjé