Vodacom, the worst network to ever exist

worst fibre/service experience ever. less than a week after taking vodacom fibre, the *********** staff couldn't capture my address correctly after spelling it our on more than 4 occasions. my street names is four letters. that wasn't the worst part. after being sent from pillar to post, i finally got a service agent willing to help. while speaking to the new service agent, the previous agent was still listening in on our call and as i was explaining my situation to the new agent, the previous agent started attacking me. the new agent was even shocked and escalated his rude colleague to management explaining how the agent lost their temper with me. again to no surprise, not a single manager contacted me or attempted to rectify the situation. after 10 years with vodacom i am done. here is the email from vodacom that absolutely nothing was done about, "Good Afternoon,

Customer was "transferred" to me by the above After sales agent regarding cancelling his service with us due to poor service received.

Customer queried the amount for BOC to which i responded only cancellation will be able to provide this info.

Customer advised he was told by previous agent he is being transfered to cancellations.

As i was explaining cancellations is a back office team above agent came back on the line rudely and interrupted the customer.

Can we please have this addressed as this inturn caused that the customer was quite Irate and also is exptrmely unproffessional.

Can you please make contact with the customer as he wants to speak to a manager:"

over 2 months later and not a single attempt from vodacom. This shows that vodacom clearly does not value their customers and i hope people switch to a provider who is client centric and treats every customer with respect.