Vodacom the worst network

Hi If I could o would rate them ***, worst experience of my life. I have been with Vodacom for the last 18 years, and I have never had problems with them until recently. I called Vodacom on the 21st of December 2025, asked them to change my package from the one with 7GB and 100 minutes, to the one with 2GB and 200 minutes. I thought that was fine until I couldn’t make outgoing calls from the 2nd of January 2026.

When I called to query, at 1st they couldn’t figure out what was wrong with my phone, sat with a consultant on customer care for at least an hour, who had no idea what could be wrong. Unti I told them that I changed my package, that’s when I was advised that the consultant converted it to be the one that has internet only. 😡😡😡😡😡😡😡I was sooooooo angry, they said they will try and fix this. I must say Vodacom consultants are soo rude and ***********. They told me it will only be fixed on the 1st of February. I am sitting with an s phone that cannot make outgoing calls, except whttp calls, I can’t make any other calls, for a fault that was made by their entitled consultants. I am paying Vodacom R2000, monthly. I am also due for a contract upgrade and the contract ends June.

Let me tell you I will not renew it, I called them to get the settlement amount cause I wanted to cancel the contract with immediate effect, they kept on hanging up as soon as I mrntioned that. Can they please call me with the settlement amount, so I can go to other networks who are serious about customer service.

Regards Khosi