Vodacom: The worst mobile service providers

Vodacom ****s people. This is the worst service provider ever used.

Their motto "Go further with South Africa's leading network, Because the truth is that technology is nothing without HUMILITY And when we use tech for good, we go Further together"

They provide technology but know nothing about humility. I have been struggling with my query since January till this day and no feedback , all they do is transfer you from one department to another I have is it.

If anyone took a contract last year November with Vodacom via Homemark please check what you are billed for?

The contract stipulates that 1gig 2nd line is free but since Jan 2022 they are billing for 2nd line. I 1st took up th matter with Homemark and they responded by saying it was a technical glitch @ Vodacom and they are not liable as they are not involved in he 2nd billing. Which a consultant from Vodacom confirmed it and a Homemark representative put me through to Vodacom

Every time I call Vodacom to find out about the matter they take me from pillar to post without any resolution , they keep saying the matter is escalated but everytime I call is as if it's for the 1st time

I called again today and I was assisted by a lady called Charlotte, she explained and tried to help me to her best abilities but unfortunately she is limited to a what she can do ,so I requested to speak toTeam Leader but her leader Tebogo refused to talk to me or even attend to my query and when I ask her for an alternative email to send my query as I have sent several emails to customer care with no response she refuse and said she will call on Monday.

I'm very much livid as this is affecting my credit record and I profusely refuse to pay for something I didn't agree to it.